Frequently Asked Questions

Got questions? We’ve got answers!

From what to bring to how to get here, our FAQs are here to help you plan your festival experience smoothly.

Can’t find what you’re looking for? Reach out to us directly through our Contact page!

General Information

What is AfroGena?

AfroGena is a vibrant celebration of Afrobeat and Dancehall music, featuring world-class artists, cultural workshops, and an immersive experience in the beautiful city of Cartagena, Colombia.

When and where is AfroGena taking place?

AfroGena is scheduled for Saturday December 14, 2024, and will take place in Cartagena, Colombia. Specific venue details will be provided closer to the event date.

What are the festival hours?

Entry for the festival starts from 10:00 AM and close at 8:00 PM on Saturday.

Tickets

How do I purchase tickets?

Tickets can only be purchased through afrogena.com or directly from our ticket sales portal. Ensure you follow our social media for real-time updates on ticket availability.

Are there different types of tickets available?

Yes, we offer General Admission, VIP, and Group packages. Each ticket type provides different benefits and access within the festival.

Can I get a refund on my ticket?

All ticket sales are final; however, tickets are transferable. Please contact our support team for assistance with transferring tickets.

Travel & Accommodation

How do I get to Cartagena?

Cartagena can be reached by air, with direct flights from major cities available. The city is also accessible by road and sea.

How do I get to Vista Mare?

Vista Mare can be reached by boat only, all transportation to and from the island is provided by us on the day of event and Friday for select guest only. The city is also accessible by road and sea.

Are there recommended accommodations near the venue?

Yes, we partner with various hotels around Cartagena to offer you special rates. Please visit our website for a list of options and booking details.

Is transportation provided from hotels to the festival site?

Specific shuttle services are available from partner hotels to the festival site and airport. Please check our website for the shuttle schedule and routes.

What to Bring

What should I bring to the festival?

We recommend bringing sunscreen, hats, comfortable clothing, and a reusable water bottle. For the full list of what to bring and what to leave at home, please check our Festival Guide on the website afrogena.com.

Can I bring my own food and drinks?

No, outside food and drinks are not allowed. There will be numerous food vendors offering a variety of local and cuisine options.

Safety & Accessibility

What security measures will be in place at AfroGena?

Your safety is our top priority. We have comprehensive security measures in place, including bag checks, security personnel, doctor on site and first aid stations throughout the venue.

Is the festival accessible to people with disabilities?

Absolutely. The festival grounds are fully accessible, and we provide special viewing areas and facilities for attendees with disabilities. Please contact our support team for any specific needs or questions.

More Information

How can I stay updated about the event?

Follow us on our social media channels, subscribe to our newsletter and visit our website afrogena.com regularly. We’ll post updates about the lineup, activities, and any changes to the event.

If your question isn’t answered here, please don’t hesitate to Contact Us.

We’re excited to see you at AfroGena and are committed to making it an unforgettable experience!